Manuseek support

What can we help you find?

Clear answers for company setup, account access, connectors, and everyday search.

Browse all help topics below.

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Get to the right next step.

Every path leads to a complete setup or a real support channel.

02

Join your team

Create your account first or include an invitation during signup. After signing in, Join your team is always available until your account is linked.

Create an account
03

Return to Manuseek

Sign in to search your workspace or continue company administration.

Log in
04

Manage a company

Company admins can invite people, pair connectors, assign filesystem access, and manage workspace defaults.

Open company admin

Popular questions

Answers without the runaround.

S

Setup & billing

Codes, checkout, and company creation

Where does my company setup code come from?

A Manuseek administrator can create your company workspace and issue a one-time code. If your company is starting independently, choose I don’t have a code to pay for setup and receive one automatically.

What happens after the Stripe payment?

Manuseek verifies the successful payment on the server, creates the company workspace, issues a protected code, and returns you to the setup prompt with that code already filled in.

Is the setup payment recurring?

No. The setup checkout shows a one-time setup charge. Any future service plan or custom agreement would be presented separately before purchase.

Why is my setup code not working?

Codes are single-use and expire after 30 days. Check every character, then ask the issuer for a replacement or contact setup support.

A

Accounts & access

Invitations, roles, and sign-in

How do I join my company after creating an account?

Open Join your team and enter the one-time code from a company administrator. Named invitations grant the prepared access when the account email matches. Email-free team codes send an approval request to the company administrators.

Why does an email-free join code require approval?

An email-free code can be forwarded to another person, so redeeming it creates a pending request instead of opening company content. An administrator reviews the signed-in account and approves or rejects it.

Who becomes the first company admin?

The person named during company setup becomes the first company administrator by default. After registration, that person can invite teammates and assign access.

I can’t sign in. What should I do?

Open the password reset flow. If the account still cannot be found, confirm that you completed registration from your invitation.

Q

Search & connectors

Finding files and keeping sources fresh

What can I search for?

Search a filename, folder, drawing number, part number, or words inside supported documents. Meaning-aware search can also find relevant material when the exact wording differs.

Why does a connector show offline?

Start the connector on the source computer and confirm it can reach Manuseek. The Last Updated value tells you how fresh the current index is. Company admins can review connector status from their admin page.

Can I preview or open a document from my phone?

Yes. Preview and Open use Manuseek’s secure company connector gateway, so your phone does not need a connector installed or access to the source computer’s local network. The source computer’s connector must be online, and your normal document permissions still apply.

How do I narrow a large result set?

Use filters for modified dates, document and file types, source systems, status, or folders. Company administrators can also change the default result count and meaning-aware search settings.

How are connector search permissions applied?

The connector authorizes every item independently. Folder access does not grant access to its children, and a child can appear without its parent when that child is independently authorized. Missing or unsupported permission evidence is inaccessible. Tabular and SQL data requires an explicitly mapped user identifier.

Security & privacy

Codes, payments, and company boundaries

Does Manuseek collect my card details?

The checkout uses Stripe’s embedded Payment Element. Card details are entered directly into Stripe’s secure interface; Manuseek receives the payment status and identifiers needed to verify setup.

Can users see another company’s workspace?

Company membership is assigned through protected setup and invitation codes. Connector permissions are enforced connector-side; Manuseek displays only the items and relationships returned for the signed-in user and clears stale document data when access is no longer available.

Still need a hand?

Talk with a person who knows Manuseek.

Send a support question or schedule a guided demo for your team.

Contact support Set up a demo