Privacy Policy

This Policy explains how Manuseek handles personal information for visitors, purchasers, account holders, and people whose information a business customer places in its workspace. A customer company controls the business documents and personnel information it chooses to connect; Manuseek processes that information to provide the service under the customer’s instructions.

Information we collect

• Account information: name, work email, credentials, company membership, roles, authenticator status, recovery-code state, and preferences.
• Workspace and connector information: company name, connector identity and health, configured locations, indexed file paths and metadata, permission information, document text or previews requested through the service, and administrative settings.
• Usage and security information: searches when workspace auditing is enabled, audit events, page interactions, IP-derived security information, timestamps, browser or device details, and error or diagnostic records.
• Purchase information: billing email, price, currency, payment status and identifiers, receipt information, and accepted legal-document versions. Stripe collects card details directly; Manuseek does not receive complete card numbers or security codes.
• Support information: messages and information you choose to provide when asking for help.

How we use information

We use information to provide and secure accounts and workspaces; pair and operate connectors; index, search, preview, and open authorized content; enforce permissions; process and reconcile setup payments; provide support; detect misuse; maintain audit records; improve reliability and usability; comply with law; and establish or defend legal claims.

How information is disclosed

Information may be disclosed to authorized users and administrators of the same workspace; infrastructure, payment, and support providers working for Manuseek; professional advisers under confidentiality duties; authorities when legally required; or a successor in a merger, financing, reorganization, or sale subject to appropriate protections. We do not sell personal information or share it for cross-context behavioral advertising.

Service providers

Current core providers include Microsoft Azure for application infrastructure and Stripe for payment processing. Providers receive only information needed for their services and operate under contractual or provider terms. Customer-selected data sources may have their own privacy terms.

Cookies and analytics

Manuseek uses essential cookies for authentication, security, administrative authorization, and preferences. First-party interaction records may be used to understand and improve product use. Manuseek does not currently use third-party behavioral-advertising cookies.

Retention

Active account and workspace information is retained while needed to provide the service. Expired invitation and pairing-code records are removed after their configured operational retention period; click activity and search-audit records are generally retained for 90 days; security and transaction audit records may be retained for up to seven years; and application backups are rotated after 14 days. Information may be retained longer when required for security, disputes, payment reconciliation, or law. Account deletion removes ordinary personal records and pseudonymizes limited audit or transaction records that must remain internally consistent.

Security

Manuseek uses measures including multi-factor authentication, access controls, encrypted transport, scoped connector credentials, audit records, rate limits, verified backups, and signed or hash-verified connector delivery. No system is completely secure. Customers remain responsible for endpoint security, source permissions, administrator choices, and promptly removing unauthorized users.

Your choices and rights

Account holders can download personal data, delete eligible account information, change security settings, and revoke other sessions in Account Center. Company administrators can manage workspace membership and connector permissions. You may also contact support to request access, correction, deletion, or an explanation of processing. Manuseek will verify requests and respond as required by applicable law. If a customer company controls the information, the request may be referred to that company.

United States processing and international users

Manuseek is operated and hosted in the United States. If you access it elsewhere, information may be transferred to and processed in the United States. Do not deploy Manuseek for users in a jurisdiction requiring additional transfer terms until those terms have been agreed in writing.

Children

Manuseek is a business service for adults and is not directed to children. Do not create an account or provide information if you are under 18. Contact us if you believe a child’s information was submitted.

Changes and contact

We will post updates with a new effective date and request renewed acceptance when appropriate. Privacy requests and questions can be sent to Manuseek support. Please do not email sensitive documents, passwords, recovery codes, or payment-card information.